Privacy Policy

Who we are

Sorted is a free connection and comparison concierge for people and small businesses in Australia who are moving home or premises, or looking for a better deal on the services they already have. This policy covers this website (both the home-mover and the business sides, including AI consulting enquiries) and anything you send us through it.

Contact: support@movingsorted.com.au.

What we collect

Only what you type into a form on this site, which is:

• Your name.
• Your email address and mobile number.
• The address you are moving to or from.
• Your business name and ABN, if you use one of the business forms.
• Anything you enter in website forms.
• The fact that you ticked the consent box, when you ticked it, and the exact wording you agreed to.

We do not store your date of birth, driver licence, Medicare number, bank details or credit card. If a provider needs identity details to complete a connection, you place an order via us and we pass them securely to that provider to arrange that specific connection, and we do not keep a copy.

Payment works differently depending on who you are paying. There are three cases.

• Connecting a service through us. You pay the provider, not us. Your bank and card details go straight to them, on their own page. We never see them.
• Paying Sorted for consulting. Here we are the one being paid. Payment is handled by Stripe, our payment processor, on a page Stripe hosts. Your card number goes to Stripe, never to us. We only ever see that a payment succeeded, and the last four digits.
• Services we manage for your business. If we ever bill you monthly for a service we manage on your behalf, that runs through Stripe the same way. Same rule: card details stay with Stripe.

In none of those cases does a card number reach a Sorted system or a Sorted database. That is a deliberate design decision, not an accident of how it happens to work today.

Why we collect it

To complete your move, or compare services to find you a better deal: to talk to you about your connections, compare what is available at your address and, with your permission, pass the order details to the providers you choose so they can connect you.

Who we share it with

We share your details with the service providers you have chosen, so they can set up your connection. We tell you which providers before we do it. We do not sell your information, and we do not hand it to marketing lists or data brokers.

We also use a small number of suppliers to run the business: an email provider to send notifications, a hosting provider to run this website, and Stripe to process payments. They only handle your data on our instructions.

How we get paid, and why that matters to you

Sorted is free to movers and deal-hunters. Some providers pay us a commission when we successfully connect you. We do not compare every provider in Australia. A commission does not change what we recommend, but you should know it exists so you can weigh our advice accordingly.

Contacting you

We only contact you if you ticked the consent box. The wording is: “I agree to Sorted contacting me by phone, SMS and email about connecting my services, and I have read the Privacy Policy.”

You can withdraw that consent at any time by replying “stop” to any message, or by emailing support@movingsorted.com.au. We will stop, and we will not need a reason. We do not contact the same person more than once in any seven-day window.

Where it is stored

Your details are stored in a secure database and in our email system. Some of these suppliers are based overseas, or store data on servers overseas. We choose suppliers that offer appropriate protection, but you should know your information is likely to cross a border.

Cookies and analytics

This site does not use advertising cookies or third-party tracking. The only thing stored in your browser is your light or dark theme preference, and it never leaves your device.

Getting your data, correcting it, or deleting it

Email support@movingsorted.com.au and ask. You can request a copy of what we hold about you, ask us to fix anything wrong, or ask us to delete it entirely. We will respond within 30 days, and it costs nothing.

If you are unhappy with how we handled your information

Tell us first at support@movingsorted.com.au. Most things are a misunderstanding we can fix quickly. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change how we handle your information, we will update this page and change the date at the top. If the change is significant, we will tell the people it affects directly rather than quietly editing the page.